SHIPPING POLICY – HONEYNAPO

Effective Date: March 10, 2025

At HONEYNAPO, we are committed to providing fast, reliable, and efficient shipping services to ensure your products arrive on time and in perfect condition. Below, you will find details about our shipping methods, costs, and delivery times.

1. Shipping Methods and Costs

We offer a range of shipping options to meet your needs, from standard delivery to expedited shipping for faster service. The shipping methods and costs will vary depending on the size, weight, and destination of your order.

  • Standard Shipping: Typically delivered within 5-7 business days.
  • Expedited Shipping: Typically delivered within 2-3 business days.
  • Express Shipping: Guaranteed delivery within 1-2 business days.

The exact shipping cost will be calculated at checkout based on your location, the weight of your order, and the shipping method selected.

2. Shipping Locations

We ship to all domestic locations within the United States, including Alaska, Hawaii, and U.S. territories. We also offer international shipping to select countries. International shipping costs and delivery times will vary based on the destination.

If you’re placing an international order, please note that customs duties, taxes, and import fees are not included in the shipping costs and are the responsibility of the recipient. Check with your local customs office for more information.

3. Order Processing

All orders placed with HONEYNAPO are processed within 1-2 business days (Monday to Friday, excluding holidays). Once your order is processed and shipped, you will receive a confirmation email with tracking information.

Please note that orders placed after 3:00 PM (local time) will be processed the following business day. Orders placed on weekends or holidays will be processed on the next business day.

4. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can track your order directly through the shipping carrier’s website using the tracking number provided.

If you have not received your tracking information or have trouble tracking your order, please contact our customer service team at info@honeynapo.com, and we will be happy to assist you.

5. Shipping Timeframes

  • Domestic Shipping:

    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 2-3 business days
    • Express Shipping: 1-2 business days

  • International Shipping: Delivery times for international orders vary depending on the destination. Please allow 10-15 business days for delivery to most international locations, though some areas may take longer due to customs processing.

6. Shipping Delays

While we make every effort to ensure your order is delivered on time, HONEYNAPO cannot be held responsible for delays caused by weather, customs processing, or any unforeseen circumstances. If your order is delayed due to issues outside of our control, we will notify you as soon as we are made aware.

7. Order Cancellations and Changes

Once an order has been shipped, it cannot be modified or cancelled. If you need to change or cancel your order, please contact us immediately at info@honeynapo.com, and we will make every effort to assist you before the item ships.

8. Lost or Damaged Orders

If your order is lost or damaged during transit, please contact our customer support team at info@honeynapo.com within 7 days of receiving your order. We will work with you and the shipping carrier to resolve the issue, including issuing a replacement or a refund, depending on the circumstances.

9. Additional Information

  • Gift Orders: If you are sending a gift to someone, we offer gift wrapping services and will not include any pricing information on the packing slip.
  • P.O. Box Shipping: We can ship to P.O. Boxes for most domestic orders; however, certain carriers may have restrictions on P.O. Box deliveries.

10. Contact Information

For any questions or concerns regarding shipping, or if you need assistance with tracking your order, please don’t hesitate to reach out to us:

Thank you for choosing HONEYNAPO! We are committed to delivering a great shopping experience and getting your delicious products to you as quickly and safely as possible.