SALES POLICY – HONEYNAPO

EFFECTIVE DATE: MARCH 10, 2025

At HONEYNAPO, we strive to offer a seamless shopping experience with top-quality products at competitive prices. Our Sales Policy provides clear and transparent terms to ensure that you can make your purchases with confidence. Please read the following details carefully.

1. PRODUCT AVAILABILITY

While we make every effort to maintain accurate stock levels on our website, there may be instances when an item is out of stock or unavailable due to high demand or supply chain delays. In such cases:

  • We will notify you promptly if an item is out of stock and provide an estimated restock date or alternative products.
  • If the item is unavailable, you may choose to wait for restocking, select a similar product, or receive a full refund.

2. PRICING AND DISCOUNTS

  • Prices: The prices displayed on HONEYNAPO are in US Dollars (USD) and include applicable taxes unless otherwise specified. Prices are subject to change without prior notice.
  • Promotions and Discounts: We may offer sales, special promotions, and discounts throughout the year. These discounts are available for a limited time and are subject to the terms and conditions mentioned at the time of purchase. Discounted prices will be clearly stated during the checkout process.
    • Coupon Codes: If you have a valid coupon code, it should be applied during the checkout process to receive the discount. Only one coupon code can be used per order unless otherwise specified.

3. ORDER PROCESSING AND PAYMENT

  • Order Confirmation: After placing an order, you will receive an order confirmation email. Please ensure all information is accurate, including your billing and shipping address.
  • Payment Methods: We accept a variety of secure payment methods, including:
    • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Other payment methods available during checkout.
  • Order Processing Time: Orders are typically processed within 1-2 business days. However, processing time may vary depending on the product’s availability and the complexity of the order. You will be notified if there are any delays.
    • Shipping Address: Ensure your shipping address is correct at the time of checkout. HONEYNAPO is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

4. SHIPPING AND DELIVERY

  • Shipping Methods: We offer multiple shipping options, including standard and expedited shipping, to deliver your order in a timely manner. Shipping costs will be calculated during checkout based on your location and chosen shipping method.
    • Domestic Shipping: We ship within the United States and may offer international shipping at additional costs. Delivery times vary depending on your location.
    • Order Tracking: Once your order is shipped, you will receive a tracking number via email to monitor the status of your delivery.
    • Shipping Delays: Delivery times may be impacted by factors beyond our control, such as weather, natural disasters, or courier delays. Please allow extra time for deliveries during holidays or peak seasons.

5. CANCELLATIONS

You can cancel your order within 24 hours of placing it, provided the item has not been processed for shipment. After this period, cancellations are not possible, but you may initiate a return once the item arrives.

  • Order Modifications: If you need to make changes to your order (e.g., shipping address or payment method), contact us immediately at info@honeynapo.com. Changes can only be made before the order is shipped.

6. RETURNS AND EXCHANGES

We want you to be completely satisfied with your purchase from HONEYNAPO. If you are not happy with your product, we offer a 30-day return and exchange policy. Please refer to our Return Policy for more information on how to process returns or exchanges.

7. DAMAGED OR DEFECTIVE ITEMS

In the unlikely event that your order arrives damaged or defective, please notify us immediately. We will resolve the issue by offering a refund, replacement, or store credit, depending on your preference. Please include photographic evidence of the damage to expedite the process.

8. CUSTOMER SERVICE

Our customer service team is available to assist you with any questions or concerns you may have regarding your order. Please reach out to us via:

9. CUSTOMER SATISFACTION

At HONEYNAPO, your satisfaction is our priority. If you experience any issues or need assistance, please don’t hesitate to contact our customer support team. We are committed to providing you with the best products and services to ensure that your shopping experience is positive and enjoyable.

Thank you for choosing HONEYNAPO!